Our contact details

Name: Christopher Scott

Address: Unit 5 Stroud Enterprise Centre, Lightpill, Stroud, Gloucestershire GL5 3NL

Phone Number: 01453 828223



What type of information we hold:

We currently collect and process the following information:

  • Personal identifiers, (for example, name and contact details)
  • Banking information to process payments
  • Email chains re ongoing work, maintenance and quotes


How we get the information and why we have it:

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • For engagement of our services

We also receive personal information indirectly, from the following source in the following scenarios:

  • Collect technical information about your internet connection and browser as well as the country and telephone code where your computer is located, the associated web pages viewed during your visit, the advertisements you selected, and any search terms you entered.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

  1. Your consent. You are able to remove your consent at any time. You can do this by contacting the admin team on 01453 828223 or emailing
  2. We have a contractual obligation.
  3. We have a legal obligation
  4. We have a legitimate interest.


What we do with the information we have:

We use the information that you have given us in order to respond to any of your queries. We may also keep a record of these items to assist with future communication and to demonstrate how we communicated with you throughout. We do this to satisfy our contractual and legal obligations to you, and our legitimate interests in providing you with the best service.


We may share this information with:

Emergency services/third party monitoring services if applicable.

We may also be required to disclose your personal data to the police or other enforcement, regulatory or Government body, in your country of origin or elsewhere, upon a valid request to do so. These requests are assessed on a case-by-case basis and take the privacy of our customers into consideration. However:

  • We provide only the information they need to perform their specific services
  • They may only use your data for the exact purposes we specify in our contract with them
  • We work closely with them to ensure that your privacy is always respected and protected

How we store your information and how long we retain the information:

All information you provide to us is stored on our secure servers. Unfortunately, the transmission of information via the internet is not completely secure.  Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site, and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

We will keep your personal information for the purposes set out in this privacy policy and in accordance with the law and relevant regulations. We will never retain your personal information for longer than is necessary. However, our retention period will come to an end at 7 years.


Your data protection rights

Under data protection law, you have rights including:

  • Your right of access - You have the right to ask us for copies of your personal information.
  • Your right to rectification - You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
  • Your right to restriction of processing - You have the right to ask us to restrict the processing of your information in certain circumstances.
  • Your right to object to processing - You have the the right to object to the processing of your personal data in certain circumstances.
  • Your right to data portability - You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.


Please contact us at if you wish to make a request.


How to complain

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.
Helpline number: 0303 123 1113.

© Scott Total Security Ltd 2022