We recommend a contract providing for a regular number of maintenance visits and a chargeable callout service contract.
Customers can report callouts by telephone or by email firstname.lastname@example.org. All our engineers are experienced with dealing with large CCTV and access control systems and engineer spares holdings are carefully planned.
Engineers use our software on individual Laptops which allow them to keep service records for each item of equipment that is maintained on a customer’s site. During a maintenance visit or callout the engineer uses the laptop to store the information equipment in question and this brings up the history of that item of equipment on the Scott Total Security central database, detailing the last maintenance visit, fault history, and age of the equipment. When work is completed the activity is logged by the engineer on his Laptop, thereby providing the customer with a full history of all service activity relating to that item of equipment or service visit which can then be emailed to the client.
We believe that remote CCTV surveillance should be at the heart of an effective and cost efficient security system, yet all too often we discover passive use of camera technology. Many companies simply use CCTV cameras for recording incidents as and when they happen. By utilising Scott Total Security’s remote monitoring services, a CCTV system can quickly become a powerful and pro-active element in your security. It is our total focus to provide businesses with the benefits of a manned on-site guarding presence, without the limitations and at a fraction of the cost. We are able to achieve this through our unique use of IP technology and a dedicated Remote Monitoring Centre which features and capabilities include:
• Manned 24 hours, 7 days a week, 365 days per year
• Operators trained and licensed to Security Industry Authority (SIA) standards
• Digital video recorded at evidential quality for prosecution purposes
• Systems integration enable remote management of a wide ranging services
• Integrated access and barrier control
• Voice annunciations delivered on-site
Our Remote Monitoring Centre provides event driven video surveillance by a team of highly trained security personnel, who can assess each situation in real time and implement appropriate action including; detecting and following intruders, delivering voice notifications and if required, alerting the authorities.
Because we craft bespoke solutions for clients we’re also able to tailor unique alarm responses to each individual site in order to meet your exact requirements. Our alarm video verification procedures mean our clients will never be alerted unnecessarily by nuisance alarms.
Designed to monitor, digitally record and where required action a response, GSS Remote Monitoring Centre continues to show real costs saving benefits and is a truly viable alternative to manned guards.
© Scott Total Security Ltd 2019